Refund and return policy
Policy on Sale Items
We at Kirbys Footwear want to make your online experience as easy and enjoyable as purchasing goods in our store. We are happy to offer a refund on goods purchased online and returned within 14 days of purchase.
These Policies relate to products purchased online only.
General Return Instructions
- In the case of damaged or faulty goods, please give the details of exact nature of the damage or fault in a note.
- Ensure to send your parcel via a secure delivery method (we cannot be held responsible for goods lost in transit) and allow 7 to 10 days for your return to be actioned.
- We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with.This does not affect your statutory rights.
Refunds & Exchanges
Return by Post
Simply repackage your purchase and enclose your receipt and post your parcel to the below address:
On receipt of the parcel we will send you a confirmation email and will begin to process your returns upon inspection of the items.
Return In Store
Please remember to bring along the credit card which was used to purchase goods online and a form of identification.
You should request a receipt of collection or retain an email as proof of return.
We are happy to exchange a product for the same product in a different size if available, pending the product being returned as new, in unused and unworn condition with tags attached and in original packaging (in its original box).
If a different product is requested then a new order must be completed on the web site by the user.
Please note that it is our policy to return goods to the purchaser should we suspect that any product has been used or worn.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS. FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVISE BUREAU.